FAQs

Yes, you can. We have a 3 month minimum for a vacation hold.

Please email us at info@countywasteservice.com or call us at (325) 216-8328.

For military on deployment, there is no minimum length of time for a hold. We will put your trash service on hold for any length of time on an as-needed basis.

Yes, you can. We love our service members. We will put your service on hold for any length of time on an as-needed basis. For non-military customers, a vacation hold must be 3 months or longer. There is no minimum amount of time on deployments.

Please email us at info@countywasteservice.com or call us at (325) 216-8328 to arrange the hold.

All of our CWS cans must be lifted and dumped using our truck’s hydraulics—so please, no chains. The cans need to be in place by 4 a.m., placed no more than 2 feet from the road’s edge. The can must be 20 feet from any obstacle to either side and 5 feet from the rear. We recommend the can be set out the night before.

Our extra pickup day is on Wednesday. You must let us know (give us a call (325) 216-8328 or email us at info@countywasteservice.com). There is an additional fee.

Wednesdays are our bulk trash pickup days, so if you have an excess amount of trash, let us know and we can come back that day.

Also, if you need an additional can for regular use, we can deliver that to you. There is an additional fee to your monthly service for an additional can.

Bulk pickup day is Wednesday. There is an hourly rate for bulk pickup.

Please call the office to let us know what you have for pick up and for the current rate. (325) 216-8328

We supply the can for you—there is no extra fee. Each customer receives one can. However, the can is your responsibility, so if you lose it or if it gets destroyed there will be replacement costs.

If you need an additional can, or two, we can supply those for you also. Just call our office to order what you need. We will make the adjustment to your monthly bill for the additional can(s). (325) 216-8328

This depends on where you live. As a general rule, our pickup areas/days are as follows:

• Buffalo Gap – Tuesday
• Clyde – Friday
• Eula – Friday
• Hamby– Friday
• Hawley – Thursday
• Merkel – Thursday
• Ovalo – Tuesday
• Potosi – Monday
• Trent – Thursday
• Tuscola – Tuesday
• Tye – Thursday
• View – Thursday

Bulk trash is picked up on WEDNESDAY.

*If you are uncertain if you lie within our service area, please give our office a call and we can tell you if you are, and on which day pick up will be for your home. (325) 216-8328

If you have old paint, we can help you dispose of it. Please call our office and we can make arrangements to get it gone. (325) 216-8328

Yes, we have roll-off dumpsters available for both residential and commercial use.

Many residential customers rent a roll-off dumpster for big clean-out projects like the garage, the storage room, and small remodeling/construction projects. Others rent a roll-off dumpster to help clean out an estate property.

Please give us a call at (325) 216-8328 or fill out the Request Form on the Residential page of this site.

Yes, you can set up an electronic bank draft with us over the phone. Call to set up the electronic bank draft. (325) 216-8328

For your convenience we also offer other payment options. You may pay through our online pay site, or you may pay with credit card as well.

We try to make things as easy as possible for you, so we have numerous ways you can pay. Payment can be made online, through a call to our office, in person at our office or, as stated, through auto pay.

Please give our office a call (325) 216-8328.

If it is more convenient, you can also email us at info@countywasteservice.com or send us a private/direct message on Facebook messenger.

On our regular route service, we cannot accept:

• tires
• car batteries
• metal
• bricks
• concrete
• dirt
• hot ashes / hot coals
• A/C units
• hazardous materials

The residential containers are limited to bagged residential waste only.

If you have the need for any of the items listed above, give us a call at (325) 216-8328 and let’s talk about your options.

There are several easy payment options to choose from, including:

(a) Electronic Bank Draft
(b) Recurring Credit Card Payments
(c) Check by mail
(d) Cash at our office, or
(e) Payment on the website using a credit or debit card.

Payment terms are subject to change if the customer is repetitively delinquent. All credit card transactions are subject to a $1.95 convenience fee. Convenience fees can be avoided by paying via options (a), (c), or (d) listed above.

A $30 bank charge will be applied on all returned checks. There is also a late fee if payments are not paid by the due date.

Our customer service is very important to us. That is why we use state-of-the-art technology in our trucks.

Each driver carries a tablet in his truck that shows every stop on his route. Each stop is geo-coded with longitude and latitude. The locations are marked with a pin.

When the driver arrives at each stop, he either marks off the pin or takes a picture to show there is no can at that location.

We strive to provide you with excellent service and ensure we never miss a single customer.

No, please do not put metal, dirt, rocks, bricks, or concrete in a metal dumpster.

We can take care of these items for you. Give us a call or text to (325) 216-8328 or use our online form to make arrangements for pickup of these items.

Yes! If you have bulk cardboard, we are happy to take that for you. Please call (325) 216-8328 to arrange a pickup.

Yes, we do have an hourly rate for bulk pickup. Please call the office for the current rate. (325) 216-8328

Bulk pickup day is Wednesday.

Absolutely. You just need to pay on the 15th of the month before the month of service.

Example: Your bill for February’s service is mailed to you on January 1st. You may pay this bill on January 15th.

Unfortunately, we do not have a free bulk pickup day, but we do have a bulk Wednesday. The service is available for an additional fee.

Call us and we will talk about our options. (325) 216-8328

We have two cans for residential pickup. The sizes are:

• The 96-gallon can approximately 4 feet tall
• The 300 gallon can that is 4 feet, 5 inches tall.

County Waste Service (CWS) was founded by Ethan Kunkel in 2015. As a company that is owned and operated by a family of Texas natives, we are your neighbors and have been for generations.

We serve our communities with a range of services, from curbside residential collection to disposal of construction and heavy industrial waste. We are licensed to haul environmental waste, universal waste, and special waste.

To learn more about CWS, we invite you to read About County Waste Service: Values that Stand the Test of Time.

You can sign up for service right here on our website. For your convenience, there is a sign up form on the Residential page so you can sign up online. Or call (325) 216-8328!

We look forward to serving you.